• Support

  • Mail server not working. Help!!!

Can someone please help me here.. this is affecting my business seriously.

Can't receive or send mails.
I have been trying to update MySQL and it's been showing updating for hours now.

Please can someone help fix this urgently?

    Hello, what message can't be sent? It is recommended that you check the logs of your mail server

    Ricosoft

      See mail server log

      Pls can you help me fix this. Save my business please
      No customer can receive or send emails

      check the postfix configuration, which can be viewed in the server status
      "mail.135mailtest.com" is replaced with your domain name
      Put:
      smtpd_tls_chain_files=/etc/ssl/private/ssl-cert-snakeoil.key,/etc/ssl/certs/ssl-cert-snakeoil.pem
      Change to:
      smtpd_tls_chain_files = /www/server/panel/plugin/mail_sys/cert/135mailtest.com/privkey.pem,/www/server/panel/plugin/mail_sys/cert/135mailtest.com/fullchain.pem
      Note to replace 135mailtest.com with your domain name.
      Also check /www/server/panel/plugin/mail_sys/cert/135mailtest.com/ for privkey.pem and fullchain.pem files

      You can use this command to check whether the correct SSL is configured
      openssl s_client -connect mail.135mailtest.com:587 -starttls smtp
      or
      openssl s_client -connect mail.135mailtest.com:465 -starttls smtp

      If the display is not OK, try to save the SSL certificate again, or please re-apply for SSL

      Unable to send dkim headers
      Troubleshoot log /var/log/rspamd/rspamd.log
      Prompt for permission issues:
      2022-04-20 00:27:56 #1363(rspamd_proxy) <6795e9>; proxy; dkim_module_load_key_format: cannot load dkim key /www/server/dkim/xx.com/default.private: cannot map key file: '/www /server/dkim/xx.com/default.private' Permission denied

      Set 640 to 644, then restart rspamd to send emails to view the email source code, please replace xxx.com with your domain name.

      chmod 644 /www/server/dkim/xx.com/default.private
      systemctl restart rspamd

      Check the mail score and troubleshoot according to its error message
      https://www.mail-tester.com/

      Sending to gmail needs to configure SSL, do DKIM, SPF, it is best to let the network provider make the PTR RDNS record of ip

      Hello, check your website configuration. If the website and mail server are on the same server, it is recommended to use the intranet address or 127.0.0.1 port 25, and turn off SMTP security.

      Can I please send you my aapanel login details??

      Please my business is at stake


      Can someone please help me here.
      I have done everything I hink I could .
      My customers are leaving my services.
      Please.
      Help help help help help help help!!!
      I am begging

      I think mail server is not saving SSL when added.

      Please can someone help me!!!

      This is what I get when adding SSL to a domain.

      Please I am really frustrated as my clients are leaving my services.

      Please someone should help!!

        Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
        It is recommended to fill in the following
        Post link:
        SSH IP address, account password and port:
        aapanel login link address and account password:
        Detailed problem description:

        No post link will not be able to know which user's information is, and the problem will not be processed

        Ricosoft

          Thank you for your kind support so far. You are the best.

          Please see error above when I tried adding a new email account via roundcube.
          My steps

          • added the domain name in mail server
          • added ssl
          • added mail.domain.com in roundcube one-click
            -added ssl to the created mail.domain.com

          But I get this error on trying to access.

          Please what could be this problem and solution please.

            Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
            It is recommended to fill in the following
            Post link:
            SSH IP address, account password and port:
            aapanel login link address and account password:
            Detailed problem description:

            No post link will not be able to know which user's information is, and the problem will not be processed

            Ricosoft



                Hello, I suggest you check if the database you are using exists? Also need to delete it permanently from recycle bin
                I tested kktest.com and it is normal
                Ricosoft