Hello good afternoon.
I’m having trouble opening documents and images using your ticket system, see:
When I click here: https://prnt.sc/v42qgw
Give the following error: https://prnt.sc/v42qv8
Fatal error: Uncaught Error: Call to undefined function mime_content_type() in /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php:550 Stack trace: #0 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php(514): WPSC_Actions->file_download(703) #1 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/class-wp-hook.php(287): WPSC_Actions->check_download_file(”) #2 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-settings.php(409): do_action(‘plugins_loaded’) #5 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-config.php(80): require_once(‘/www/wwwroot/co…’) #6 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/ in /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php on line 550
Image also have the same problem: https://prnt.sc/v42z7b
https://prnt.sc/v42zdt
Fatal error: Uncaught Error: Call to undefined function mime_content_type() in /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php:550 Stack trace: #0 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php(514): WPSC_Actions->file_download(701) #1 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/class-wp-hook.php(287): WPSC_Actions->check_download_file(”) #2 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-settings.php(409): do_action(‘plugins_loaded’) #5 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-config.php(80): require_once(‘/www/wwwroot/co…’) #6 /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/ in /www/wwwroot/consultoria.escolaninjawp.com.br/wordpress/wp-content/plugins/supportcandy/includes/class-wpsc-actions.php on line 550

The extension is already enabled on my server:
https://prnt.sc/v4oa01
Is there anything else I need to do?

Thanks.

    Hello good afternoon.
    I tried to restart the server but gave this notification:
    [28-Oct-2020 15:07:19] NOTICE: PHP message: PHP Warning: PHP Startup: Unable to load dynamic library 'fileinfo' (tried: /www/server/php/73/lib/php/extensions/no-debug-non-zts-20180731/fileinfo (/www/server/php/73/lib/php/extensions/no-debug-non-zts-20180731/fileinfo: cannot open shared object file: No such file or directory), /www/server/php/73/lib/php/extensions/no-debug-non-zts-20180731/fileinfo.so (/www/server/php/73/lib/php/extensions/no-debug-non-zts-20180731/fileinfo.so: cannot open shared object file: No such file or directory)) in Unknown on line 0
    In this case how do I get to install the fileinfo

      suporteescoladeninja

      What is the web environment you are using now?
      What is webserver?
      What is the system version?

      Have you tried reinstalling the fileinfo extension?

        So I'm using Hetzner, with PHP 7.3.
        The version of AAPanel 6.8.4.
        Yes I tried to reinstall the fileinfo extension, but it just hangs and when I try to restart it gives the error:
        https://prnt.sc/v9cr0d
        Is there a command that I can do to install via SSH?
        I don't know if I answered your questions.