Oops... something went wrong! can't get webmail to work after a fresh install

aaP_antonyderskov

aaPanel_Kern

Hello, what version of mysql are you using? Check whether the files in the site directory have correct configuration database information?
/config/config.inc.php

aaP_antonyderskov

the /config/config.inc.php looks like its setup right and i use MySQL 5.7.44 i think

aaPanel_Kern

aaP_antonyderskov
It is recommended that you provide the screenshot below. Reinstalling aapanel will not solve the problem.
Also check whether mysql is running normally

aaP_antonyderskov

and i have tried to reinstall the panel like 5 times

aaP_antonyderskov

of what the /config/config.inc.php file?

aaPanel_Kern

site directory have correct configuration database information?
/config/config.inc.php

aaP_antonyderskov

it looks right

aaPanel_Kern

aaP_antonyderskov
Hello, please check the error log of the site. What version of mysql are you using?
Does this database have tables?

aaP_antonyderskov

where can i find the logs?

aaP_antonyderskov

like this? 2024/10/09 21:32:00 [error] 95279#0: *210 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 87.61.219.59, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 21:32:00 [error] 95279#0: *210 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 87.61.219.59, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/09 21:32:00 [error] 95279#0: *212 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 87.61.219.59, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 21:32:00 [error] 95279#0: *212 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 87.61.219.59, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/09 21:32:01 [error] 95279#0: *214 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 87.61.219.59, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 22:10:56 [error] 95279#0: *237 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 192.175.111.234, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 22:10:56 [error] 95279#0: *239 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 64.15.129.107, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 22:10:59 [error] 95279#0: *241 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 192.175.111.241, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 22:10:59 [error] 95279#0: *243 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 64.15.129.101, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/09 22:39:38 [error] 95279#0: *249 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 54.247.57.72, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 03:30:58 [error] 95279#0: *312 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 162.142.125.201, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:39:41 [error] 95279#0: *380 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 64.124.27.90, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂WEBMAIL.DKSERVERS.DK＂
2024/10/10 09:45:31 [error] 95279#0: *382 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 107.173.151.173, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:45:31 [error] 95279#0: *382 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 107.173.151.173, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 09:45:38 [error] 95279#0: *384 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 107.172.179.28, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:45:38 [error] 95279#0: *384 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 107.172.179.28, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 09:45:48 [error] 95279#0: *386 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 107.172.179.24, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:45:48 [error] 95279#0: *386 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 107.172.179.24, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 09:45:55 [error] 95279#0: *388 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 104.253.214.16, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:45:56 [error] 95279#0: *388 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 104.253.214.16, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 09:46:03 [error] 95279#0: *390 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 107.172.166.136, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:46:03 [error] 95279#0: *390 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 107.172.166.136, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 09:59:09 [error] 100461#0: *399 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 131.165.102.76, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 09:59:09 [error] 100461#0: *399 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 131.165.102.76, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂
2024/10/10 11:19:09 [error] 100461#0: *407 FastCGI sent in stderr: ＂PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_internal_encoding() in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php:86
Stack trace:
#0 /www/wwwroot/webmail.dkservers.dk/program/include/iniset.php(78): require_once()
#1 /www/wwwroot/webmail.dkservers.dk/index.php(40): require_once(＇...＇)
#2 {main}
thrown in /www/wwwroot/webmail.dkservers.dk/program/lib/Roundcube/bootstrap.php on line 86＂ while reading response header from upstream, client: 142.171.39.169, server: webmail.dkservers.dk, request: ＂GET / HTTP/1.1＂, upstream: ＂fastcgi://unix:/tmp/php-cgi-83.sock:＂, host: ＂webmail.dkservers.dk＂
2024/10/10 11:19:09 [error] 100461#0: *409 open() ＂/www/wwwroot/webmail.dkservers.dk/favicon.ico＂ failed (2: No such file or directory), client: 142.171.39.169, server: webmail.dkservers.dk, request: ＂GET /favicon.ico HTTP/1.1＂, host: ＂webmail.dkservers.dk＂, referrer: ＂http://webmail.dkservers.dk/＂

aaPanel_Kern

Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
It is recommended to fill in the following
Post link:
SSH IP address, account password and port:
aapanel login link address and account password:
Detailed problem description:

No post link will not be able to know which user's information is, and the problem will not be processed

aaP_antonyderskov

hello kern i have send the email to you

aaP_antonyderskov

oh sorry i missed the detailed problem description

i just setup aapanel and when i setup the webmail i just get this error and i don't know how to fix it i have sent you the panel info in an email so you can take a look at it

aaP_antonyderskov

i dont know how to make it more detailed it just happens when setup the webmail i have tried multiple times

aaP_antonyderskov

and i can send mails with the send mail tab but not with the webmail

aaP_antonyderskov

forgot about the post link i send a new email with everything i hope

aaP_antonyderskov

and i dont know what you mean by snapshot backup

aaPanel_Kern

Hello, thank you for your information. This is a problem with php8.3. It works fine after changing to php8.2.
It is recommended that you reinstall php8.3 and install it in compiled mode

aaP_antonyderskov

hello kern that fixed the webmail but i dont receive any mail but i can send mail and dns records look good i think

aaPanel_Kern

Hello, please check the log of the mail server. Is there any relevant error message?

aaP_antonyderskov