ftp connection error

aaP_bassamelabassy3

Initializing TLS...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Status: Server sent passive reply with unroutable address. Using server address instead.
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

note: firewall rules port 20 not listening and i don't know the reasone or how i can fix this

aaPanel_Kern

Hello, please check whether the firewall of the server and server provider opens ports 39000-40000.

aaP_bassamelabassy3

the server and server provider opens ports 39000-40000. but port 20 not listening. as shown in the image that uploaded before

aaPanel_Kern

Hello, 20 will not monitor. Is it normal now?

aaP_bassamelabassy3