Error: BT-Panel service startup failed. /www/server/panel/BT-Panel", line 243

aaP_wahyudi.sigit

I cannot access the aaPanel dashboard, but I can access the server via SSH.

this is the error

Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)

please help me to resolve this.

aaPanel_Kern

Hello, have you done anything? It is recommended that you execute this command to replace the ssl certificate file
\cp -arpf /www/server/panel/ssl_init/* /www/server/panel/ssl/

aaP_wahyudi.sigit

aaPanel_Kern
I'm not sure what I did, but I noticed that the SSL file had changed before the server went down. I've followed the instructions above, but I still haven't been successful when running bt start.

What should I do next?

Is there a way for me to save my web and database files? Unfortunately, it seems I haven't backed up the files through the panel.

aaPanel_Kern

aaP_wahyudi.sigit

\cp -arpf /www/server/panel/ssl_init/* /www/server/panel/ssl/
bt restart

aaP_wahyudi.sigit

aaPanel_Kern

still the same. here's what it looks like

Stopping Bt-Tasks...    done
Stopping Bt-Panel...    done
Starting Bt-Panel............failed
------------------------------------------------------
Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)
Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)
Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)
Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)
Traceback (most recent call last):
  File "/www/server/panel/BT-Panel", line 243, in <module>
    ssl_context.load_cert_chain(certfile=certfile,keyfile=keyfile)
ssl.SSLError: [SSL] PEM lib (_ssl.c:3916)
------------------------------------------------------
Error: BT-Panel service startup failed.
        done
Starting Bt-Tasks... failed
------------------------------------------------------
2024-07-29 15:32:47 [INFO]: Panel Service: start
2024-07-29 15:32:57 [INFO]: Panel Service: start
2024-07-29 15:33:07 [INFO]: Panel Service: start
2024-07-29 15:33:17 [INFO]: Panel Service: start
2024-07-29 15:33:27 [INFO]: Panel Service: start
2024-07-29 15:33:37 [INFO]: Panel Service: start
2024-07-29 15:33:47 [INFO]: Panel Service: start
2024-07-29 15:33:57 [INFO]: Panel Service: start
2024-07-29 15:34:07 [INFO]: Panel Service: start
2024-07-29 15:34:17 [INFO]: Panel Service: start
2024-07-29 15:34:27 [INFO]: Panel Service: start
2024-07-29 15:34:37 [INFO]: Panel Service: start
2024-07-29 15:34:47 [INFO]: Panel Service: start
2024-07-29 15:34:57 [INFO]: Panel Service: start
2024-07-29 15:35:07 [INFO]: Panel Service: start
2024-07-29 15:35:17 [INFO]: Panel Service: start
2024-07-29 15:35:27 [INFO]: Panel Service: start
2024-07-29 15:35:37 [INFO]: Panel Service: start
2024-07-29 15:35:47 [INFO]: Panel Service: start
2024-07-29 15:35:57 [INFO]: Panel Service: start
------------------------------------------------------
Error: BT-Task service startup failed.

please give me any other suggestions,

aaPanel_Kern

Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
It is recommended to fill in the following
Post link:
SSH IP address, account password and port:
aapanel login link address and account password:
Detailed problem description:

No post link will not be able to know which user's information is, and the problem will not be processed

aaP_wahyudi.sigit

aaPanel_Kern
thank you for the fast response. The problem has been resolved, assisted via email. with commands

curl -k https://node.aapanel.com/install/update_7.x_en.sh | bash

Hope this helps others