Unable to install Redis and Memcached

geomink

Hello,

I click on "install" but Redis and/or Memcached are not installed.

Any hint?

Many thanks.

Best regards.

aaPanel_Kern

Hello, please check the installation log to see what went wrong. /tmp/panelExec.log

geomink

aaPanel_Kern

Hello,

thanks for reply.

I tried again to install both memcached and redis and it seem they are not installed yet.

Log after redis attempt:

##############################
--2024-04-15 07:14:32-- https://node.aapanel.com/install/3/redis-ols.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10988 (11K) [application/octet-stream]
Saving to: ‘redis-ols.sh’

 0K ..........                                            100%  110M=0s

2024-04-15 07:14:32 (110 MB/s) - ‘redis-ols.sh’ saved [10988/10988]

selecting download node...
https://na1-node.bt.cn
URL transformed to HTTPS due to an HSTS policy
--2024-04-15 07:14:46-- https://node.aapanel.com/install/public.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4560 (4.5K) [application/octet-stream]
Saving to: ‘/www/server/panel/install/public.sh’

 0K ....                                                  100% 62.5M=0s

2024-04-15 07:14:46 (62.5 MB/s) - ‘/www/server/panel/install/public.sh’ saved [4560/4560]

selecting download node...
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
groupadd: group 'redis' already exists
useradd: user 'redis' already exists
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
[OK] Send SIGUSR1 to 210565
php-8.0 not install, Plese select other version!
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
URL transformed to HTTPS due to an HSTS policy
--2024-04-15 07:15:02-- https://node.aapanel.com/tools/check.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3031::6815:4fc4, 2606:4700:3034::ac43:ab07, 172.67.171.7, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3031::6815:4fc4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 565 [application/octet-stream]
Saving to: ‘/www/server/panel/install/check.sh’

 0K                                                       100%  512M=0s

2024-04-15 07:15:02 (512 MB/s) - ‘/www/server/panel/install/check.sh’ saved [565/565]

|-Successify --- Command executed! ---
#########################

Log after memcached attempt:

#########################
--2024-04-15 07:18:04-- https://node.aapanel.com/install/3/memcached-ols.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 9101 (8.9K) [application/octet-stream]
Saving to: ‘memcached-ols.sh’

 0K ........                                              100%  131M=0s

2024-04-15 07:18:04 (131 MB/s) - ‘memcached-ols.sh’ saved [9101/9101]

selecting download node...
https://na1-node.bt.cn
cat: /etc/redhat-release: No such file or directory
URL transformed to HTTPS due to an HSTS policy
--2024-04-15 07:18:17-- https://node.aapanel.com/install/public.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 172.67.171.7, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4560 (4.5K) [application/octet-stream]
Saving to: ‘/www/server/panel/install/public.sh’

 0K ....                                                  100% 63.1M=0s

2024-04-15 07:18:17 (63.1 MB/s) - ‘/www/server/panel/install/public.sh’ saved [4560/4560]

E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
[OK] Send SIGUSR1 to 226187

Reload service php-fpm done

successful!
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
memcached
URL transformed to HTTPS due to an HSTS policy
--2024-04-15 07:18:20-- https://node.aapanel.com/tools/check.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 172.67.171.7, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 565 [application/octet-stream]
Saving to: ‘/www/server/panel/install/check.sh’

 0K                                                       100% 1.22G=0s

2024-04-15 07:18:21 (1.22 GB/s) - ‘/www/server/panel/install/check.sh’ saved [565/565]

|-Successify --- Command executed! ---
############################

Screenshots attached.

Many thanks.

Best regards.

aaPanel_Kern

Hello, please wait for the apt command to complete before installing.
ps aux|grep apt |grep -v grep

geomink

aaPanel_Kern
Hello,
thanks for reply.
Not sure to understand what I have to do further to solve the issue.
Many thaks.
Best regards.

aaPanel_Kern

Hello, it is recommended that you install it again. If the installation fails, it is recommended to check whether there is an error log.

geomink

aaPanel_Kern
Hello,
thanks for your time.

I tried again to install memcached but it don't install.

This is the log I got:

#############################
--2024-04-16 07:40:02-- https://node.aapanel.com/install/3/memcached-ols.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 9101 (8.9K) [application/octet-stream]
Saving to: ‘memcached-ols.sh’

 0K ........                                              100%  102M=0s

2024-04-16 07:40:03 (102 MB/s) - ‘memcached-ols.sh’ saved [9101/9101]

selecting download node...
https://na1-node.bt.cn
cat: /etc/redhat-release: No such file or directory
URL transformed to HTTPS due to an HSTS policy
--2024-04-16 07:40:17-- https://node.aapanel.com/install/public.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3034::ac43:ab07, 2606:4700:3031::6815:4fc4, 172.67.171.7, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3034::ac43:ab07|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4560 (4.5K) [application/octet-stream]
Saving to: ‘/www/server/panel/install/public.sh’

 0K ....                                                  100% 22.3M=0s

2024-04-16 07:40:17 (22.3 MB/s) - ‘/www/server/panel/install/public.sh’ saved [4560/4560]

Reload service php-fpm done

successful!
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
PHP Warning: Module "memcached" is already loaded in Unknown on line 0
memcached
URL transformed to HTTPS due to an HSTS policy
--2024-04-16 07:40:20-- https://node.aapanel.com/tools/check.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3031::6815:4fc4, 2606:4700:3034::ac43:ab07, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3031::6815:4fc4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 565 [application/octet-stream]
Saving to: ‘/www/server/panel/install/check.sh’

 0K                                                       100%  978M=0s

2024-04-16 07:40:21 (978 MB/s) - ‘/www/server/panel/install/check.sh’ saved [565/565]

|-Successify --- Command executed! ---
############################

Many thanks

geomink

aaPanel_Kern

I tried to reinstall redis again as well, but nothing.

This is the log I got:

####################
--2024-04-16 07:49:30-- https://node.aapanel.com/install/3/redis-ols.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3031::6815:4fc4, 2606:4700:3034::ac43:ab07, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3031::6815:4fc4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10988 (11K) [application/octet-stream]
Saving to: ‘redis-ols.sh’

 0K ..........                                            100%  117M=0s

2024-04-16 07:49:30 (117 MB/s) - ‘redis-ols.sh’ saved [10988/10988]

selecting download node...
https://jp1-node.bt.cn
URL transformed to HTTPS due to an HSTS policy
--2024-04-16 07:49:46-- https://node.aapanel.com/install/public.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3031::6815:4fc4, 2606:4700:3034::ac43:ab07, 172.67.171.7, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3031::6815:4fc4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4560 (4.5K) [application/octet-stream]
Saving to: ‘/www/server/panel/install/public.sh’

 0K ....                                                  100% 61.7M=0s

2024-04-16 07:49:46 (61.7 MB/s) - ‘/www/server/panel/install/public.sh’ saved [4560/4560]

selecting download node...
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
groupadd: group 'redis' already exists
useradd: user 'redis' already exists
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
[OK] Send SIGUSR1 to 1579496
php-8.0 not install, Plese select other version!
E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
URL transformed to HTTPS due to an HSTS policy
--2024-04-16 07:50:03-- https://node.aapanel.com/tools/check.sh
Resolving node.aapanel.com (node.aapanel.com)... 2606:4700:3031::6815:4fc4, 2606:4700:3034::ac43:ab07, 104.21.79.196, ...
Connecting to node.aapanel.com (node.aapanel.com)|2606:4700:3031::6815:4fc4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 565 [application/octet-stream]
Saving to: ‘/www/server/panel/install/check.sh’

 0K                                                       100%  680M=0s

2024-04-16 07:50:04 (680 MB/s) - ‘/www/server/panel/install/check.sh’ saved [565/565]

|-Successify --- Command executed! ---
############################

Many thanks

aaPanel_Kern

Hello, it is recommended that you use ssh or terminal to execute the apt command. What is the operation?
ps aux|grep apt |grep -v grep

geomink

aaPanel_Kern

geomink E: Could not get lock /var/lib/dpkg/lock-frontend. It is held by process 2170729 (apt-get)
E: Unable to acquire the dpkg frontend lock (/var/lib/dpkg/lock-frontend), is another process using it?
groupadd: group 'redis' already exists

Hello, it is recommended that you use ssh or terminal to execute the apt command. What is the process ?
ps aux|grep apt |grep -v grep

geomink

aaPanel_Kern

I'm really sorry but I'm not able to understand your advice

Many thanks.

Best regards

geomink

aaPanel_Kern

Hello,

do you mean I need to put this string entirely in the SSH?
ps aux|grep apt |grep -v grep

Many thanks.

Best regards

aaPanel_Kern

geomink
yes

geomink

aaPanel_Kern

Hello,

thanks for reply.

I already did it:

Many thanks.

Best regards.

aaPanel_Kern

geomink
try to force close apt and then install it again
kill -9 2170729

geomink

aaPanel_Kern

Unfortunately, I can't solve it; redis and memcached won't install on this server.

aaPanel_Kern

geomink
Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
It is recommended to fill in the following
Post link:
SSH IP address, account password and port:
aapanel login link address and account password:

No post link will not be able to know which user's information is, and the problem will not be processed

aaPanel_Kern

Hello, it has been processed. You can install it by executing this command.

aaPanel_Kern