aaP_youm_comunicacao Sorry, but you must be referring to the VPS. We created the server on Hetzner. It's from there that we obtained the IP and password to try accessing it with SSH.
aaPanel_Kern aaP_youm_comunicacao Can't access what information? Are port 7800 opened on the system firewall and the security group of the server provider? Check whether the bt service is started using the command: bt status
aaPanel_Kern Is port 7800 open for scanning using this website? https://dnschecker.org/port-scanner.php
aaPanel_Kern If you can't connect to the server's ssh using any ssh tool, please first go to the server provider to check if the server is running normally? If it is normal, please use the VNC of the server provider to check whether there is any reason
aaPanel_Kern aaP_youm_comunicacao Is your aapanel username an email account? The default is English characters, have you changed it? What port does aapanel use? Has ssh changed the port? If you find the server provider or use vnc for these problems, you can check what the problem is in a few minutes
aaP_youm_comunicacao error: "no connections could be made because the destination machine actively refused them"
aaP_youm_comunicacao aaPanel_Kern okay, I'll try more and come back to say. thank you so much for your patience so far!