aaP_youm_comunicacao The passwords are correct and haven't been changed. I found the same complaint in other comments, but now I'll have to try accessing through the server. We have pending work due to not being able to access anymore. This is really unnecessary.
aaPanel_Kern Hello, we can't solve this problem and need your server provider to help you solve it aapanel runs on your server and will not record users and passwords. You need to use the ssh command to view users or change passwords. So we don't know your user and password The ssh user information will also not be recorded. So you need to find server provider. aaP_youm_comunicacao
aaP_youm_comunicacao Sorry, but you must be referring to the VPS. We created the server on Hetzner. It's from there that we obtained the IP and password to try accessing it with SSH.
aaPanel_Kern aaP_youm_comunicacao Can't access what information? Are port 7800 opened on the system firewall and the security group of the server provider? Check whether the bt service is started using the command: bt status
aaPanel_Kern Is port 7800 open for scanning using this website? https://dnschecker.org/port-scanner.php
aaPanel_Kern If you can't connect to the server's ssh using any ssh tool, please first go to the server provider to check if the server is running normally? If it is normal, please use the VNC of the server provider to check whether there is any reason
aaPanel_Kern aaP_youm_comunicacao Is your aapanel username an email account? The default is English characters, have you changed it? What port does aapanel use? Has ssh changed the port? If you find the server provider or use vnc for these problems, you can check what the problem is in a few minutes
aaP_youm_comunicacao error: "no connections could be made because the destination machine actively refused them"
aaP_youm_comunicacao aaPanel_Kern okay, I'll try more and come back to say. thank you so much for your patience so far!