small problem with the mail

aaP_satanity

first of all, aapanel is the best panel I have tried so far.

Everything works correctly but I have a small problem with the emails. Everything works fine, but the rspamd with some emails is too radical, and there are genuine emails that are marked as denied and do not even reach the spam folder.
Is there any way to solve this? Any whitelist to put domains? thanks.

here are some screenshots:

the message that appears as reject is a notification from a bank and it is a completely genuine message, but the problem is that it does not arrive in the spam folder either.

aaPanel_Kern

aaP_satanity
Hello, do you have these emails in the Spam interface of the mail server? try to unlabel it

aaP_satanity

the email I have put in the screenshot does not appear in spam in the mailserver interface.
Is there any way from rspamd to tell it that this email is not spam? thanks you

aaPanel_Kern

aaP_satanity
15.85 points have been rejected by the server, are you sure this is a real email? Not fake?
https://www.bbva.com/en/contact/

aaP_satanity

I am doing a test with the person who owns the mailbox and she is sending herself the notification from the bank and she called me because she does not receive it, and I check the rspamd logs and it always appears as reject mail, but it does not put it in the spam folder.
Is there no way to get it to the spam folder?
I don't understand why it doesn't get to spam?

I have called the bank and told them about the problem I have with them, but they have not paid much attention to me.

aaPanel_Kern

aaP_satanity
Hello, 15.85 should not be blocked by bugs.
Try replacing here to change the 15 higher?

aaP_satanity

I will do some testing. thanks for the suggestion