Cannot access the panel after a fresh install

Ookma-Kyi

I just did a fresh install of aaPanel on a fresh Ununtu 20.04 install. As per the instructions I free up the suggested ports both in the security group and ufw.

The error I am getting when accessing the panel is:

This site can’t be reached132.145.206.10 took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

I already tried doing:

bt

===============aaPanel CLI==================
(1) Restart panel (8) Change panel port
(2) Stop panel (9) Clear panel cache
(3) Start panel (10) Clear login limit
(4) Reload panel (11) Cancel entrance limit
(5) Change panel password (12) Cancel domain binding limit
(6) Change panel username (13) Cacel IP access limit
(7) Forcibly change MySQL root password (14) View panel default info
(22) Display panel error log (15) Clear system rubbish
(23) Turn off BasicAuth authentication (16) Repair panel (check for errors and update panel files to the latest version)
(24) Turn off Google Authenticator (17) Set log cutting on/off compression
(25) Set whether to back up the panel automatically (18) Set whether to save a historical copy of the file
(26) Keep/Remove local backup when backing up to cloud storage

(0) Cancel

Pls enter command number：

16 to no success

22 outputs:

Pls enter command number：22

EXECUTING

Traceback (most recent call last):
File "class/public.py", line 1659, in set_own
user_info = getpwnam(user)
KeyError: "getpwnam(): name not found: 'www'"

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/script/run_script.py", line 60, in <module>
start()
File "/www/server/panel/script/run_script.py", line 52, in start
project_model_auto_run()
File "/www/server/panel/script/run_script.py", line 37, in project_model_auto_run
run_object = getattr(tmp_mod.main(),'auto_run',None)
File "/www/server/panel/class/projectModel/nodejsModel.py", line 48, in init
public.set_own(self._www_home,'www')
File "class/public.py", line 1666, in set_own
user_info = getpwnam('www')
KeyError: "getpwnam(): name not found: 'www'"

I can access the panel internally:

curl 127.0.0.1:$(cat /www/server/panel/data/port.pl)/login;/etc/init.d/bt status

<!doctype html>
<html lang="zh">

<head>
  <meta charset="UTF-8">
  <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1">
  <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1">
  <link rel="icon" href="/static/favicon.ico" type="image/x-icon" />
  <link rel="shortcut icon" href="/static/favicon.ico" type="image/x-icon" />
  <title>aaPanel Linux panel</title>
  <link rel="stylesheet" type="text/css" href="/static/css/site.css?date=6.8.21">
  <link rel="stylesheet" type="text/css" href="/static/css/login.css?date=6.8.21">
  <script type="text/javascript">
    function IEVersion() {
      // 取得浏览器的userAgent字符串
      var userAgent = navigator.userAgent;
      // 判断是否为小于IE11的浏览器
      var isLessIE11 = userAgent.indexOf('compatible') > -1 && userAgent.indexOf('MSIE') > -1;
      // 判断是否为IE的Edge浏览器
      var isEdge = userAgent.indexOf('Edge') > -1 && !isLessIE11;
      // 判断是否为IE11浏览器
      var isIE11 = userAgent.indexOf('Trident') > -1 && userAgent.indexOf('rv:11.0') > -1;
      if (isLessIE11) {
        var IEReg = new RegExp('MSIE (\\d+\\.\\d+);');
        // 正则表达式匹配浏览器的userAgent字符串中MSIE后的数字部分，，这一步不可省略！！！
        IEReg.test(userAgent);
        // 取正则表达式中第一个小括号里匹配到的值
        var IEVersionNum = parseFloat(RegExp['$1']);
        if (IEVersionNum === 7) { // IE7
          return 7
        } else if (IEVersionNum === 8) { // IE8
          return 8
        } else if (IEVersionNum === 9) { // IE9
          return 9
        } else if (IEVersionNum === 10) { // IE10
          return 10
        } else { // IE版本<7
          return 6
        }
      } else if (isEdge) { // edge

        return 'edge'
      } else if (isIE11) { // IE11
        return 11
      } else { // 不是ie浏览器
        return -1
      }
    }
    if (IEVersion() > -1 && IEVersion() < 9) {
      window.location.href = '/tips';
    }
  </script>
</head>

<body>
  <div class="main">
    <div class="login">
      <div class="account">
        <form class="loginform" method="post" action="/login" onsubmit="return false;">
          <div class="rlogo">aaPanel Linux panel</div>
          <div class="line"><input class="inputtxt" value="" name="username" datatype="*"
              nullmsg="User Name" errormsg="Format Error" placeholder="Account"
              type="text">
            <div class="Validform_checktip"></div>
          </div>
          <div class="line"><input class="inputtxt" name="password" value="" datatype="*"
              nullmsg="Password" errormsg="Password" placeholder="Password"
              type="password">
            <div class="Validform_checktip"></div>
          </div>
          <div style="color: red;position: relative;top: -14px;" id="errorStr"></div>
          <div class="line yzm" style="top: -5px;display:none;">
            <input type="text" class="inputtxt" name="code" nullmsg="Verification Code"
              errormsg="Verification Code Error" datatype="*" placeholder="Verification Error">
            <div class="Validform_checktip"></div>
            <img width="100" height="40" class="passcode"
              onClick="this.src=this.src.split('?')[0] + '?'+new Date().getTime()" src="/code"
              style="border: 1px solid #ccc; float: right;" title="Click to Change">
          </div>
          <div class="login_btn"><input id="login-button" value="Login" type="submit"></div>
          <p class="pwinfo" style="display:none">Verification Code will be displaied after 3 times of login error</p>
          
          <a class="resetpw" href="https://www.aapanel.com/forum/d/16-how-to-reset-password-for-aapanel-linux-6-x"
            target="_blank">Forget Password&gt;&gt;</a>
        </form>
      </div>
      <div class="scanCode" style="display: none;">
        <div class="titles"><span>Login with aaPanel Mobile</span></div>
        <div class="qrCode" id="qrcode"></div>
        <div class="scanTip">
          <div class="list_scan">
            <img src="/static/img/sCan.png" - />
            <span>Scan with </span>
            <span><a href="https://www.aapanel.com/forum/d/3527-aapanel-mobile" class="btlink"
                target="_blank">aaPanel Mobile</a></span>
          </div>
        </div>
      </div>
      <div class="entrance" style="display: none;">
        <div class="bg_img"></div>
        <div class="tips">
          <span><img src="/static/img/safety_ico.png"><span>QR code login is more secure</span></span>
          <em></em>
        </div>
      </div>
    </div>
  </div>
  <script type="text/javascript" src="/static/js/jquery-1.10.2.min.js"></script>
  <script type="text/javascript" src="/static/language/zh-cn.js"></script>
  <script type="text/javascript" src="/static/layer/layer.js"></script>
  <script type="text/javascript" src="/static/js/jquery.qrcode.min.js"></script>
  <script type="text/javascript" src="/static/js/Validform_v5.3.2_min.js"></script>
  <script type="text/javascript" src="/static/js/md5.js"></script>
  <script type="text/javascript">
    $(function () {
      function Wreset() {
        var w = $(window).width();
        var yzmw = $(".login .line").width() - 140;
        if ($(".yzm").is(":visible") && w > 640) {
          $(".login").css({
            "height": "365px",
            "margin-top": "-230px"
          });
        } else {
          $(".login").removeAttr("style")
        }
        $(".login .yzm .inputtxt").width(yzmw);
      }
      Wreset();
      var setTime = '';
      $.get('/public?name=app&fun=login_qrcode', function (res) {
        $('#qrcode').qrcode({
          render: "canvas",
          width: 150,
          height: 150,
          background: "#fefefe",
          foreground: "#333",
          text: res.status ? res.msg : 'https://aapanel.com/download/app.html'
        });
        $('.entrance').show();
      }).error(function (res, textStatus, errorThrown) {
        if (res.status == 404) {
          $('.entrance').hide();
        }
      });

      function controlTime() {
        $.get('/public?name=app&fun=is_scan_ok', function (res) {
          if (res.status) {
            layer.msg('Scanning code succeeded, waiting...', {
              icon: 1
            });
            clearInterval(setTime);
            loginAdmin(res.msg);
          }
        });
      }

      function loginAdmin(key) {
        $.get('/public?name=app&fun=set_login', {
          secret_key: key
        }, function (res) {
          layer.msg(res.msg, {
            icon: res.status ? 1 : 2
          })
          if (res.status) {
            layer.msg('Secure login in progress,waiting...', {
              time: 0,
              shade: [0.4, '#fff'],
              icon: 16
            });
            setTimeout(function () {
              location.href = '/';
            }, 1000);
          }
        });
      }
      $(".loginform").Validform({
        tiptype: function (msg, o, cssctl) {
          if (!o.obj.is("form")) {
            var objtip = o.obj.siblings(".Validform_checktip");
            cssctl(objtip, o.type);
            objtip.text(msg);
          }
        }
      });
      $('.bg_img').click(function (event) {
        if ($(this).hasClass('pc')) {
          $(this).removeClass('pc');
          $('.scanCode').hide().prev().show();
          clearInterval(setTime);
          $('.tips>span').html('<img src="/static/img/scan_ico.png"><span>Login with aaPanel mobile</span>');
        } else {
          $(this).addClass('pc');
          $('.account').hide().next().show();
          $('.tips>span').html('<img src="/static/img/safety_ico.png"><span>Switch account login</span>')
          setTime = window.setInterval(controlTime, 2000);
        }
      });
      $('#login-button').click(function () {
        var username = $("input[name='username']").val().trim();
        var password = $("input[name='password']").val().trim();
        var code = $("input[name='code']").val().trim();

        if (username == '' || password == '') {
          layer.msg("Error, please try again!", {
            icon: 2
          });
          return;
        }

        var data = {
          username: md5(username),
          password: md5(md5(password) + '' + '_bt.cn'),
          code: code,
          cdn_url: $("#static_cdn").val()
        }
        var loadT = layer.msg("Loading...", {
          icon: 16,
          time: 0,
          shade: [0.3, '#000']
        });
        $.post('/login', data, function (rdata) {
          if (rdata == '1') {
            layer.close(loadT);
            layer.open({
              type: 1,
              title: false,
              area: ['350px', '265px'],
              content: '<div class="verification_view">\
                                    <div class="v_title">Google authentication</div>\
                                    <div class="v_input"><input type="text" class="v_code" name="v_code" placeholder="Verification code"/></div>\
                                    <div class="v_btn"><input id="auth_verif_btn" value="Log in" type="submit"></div>\
                                    <div class="v_tips">* Please use the Google Authenticator app to get the verification code<br><a target="_blank" href="https://www.aapanel.com/forum/d/357-how-to-use-google-authenticator-in-the-aapanel"  class="btlink">Unable to verify, click Help</a></div>\
                                </div>',
              success: function () {
                // 点击验证登录
                $('[name="v_code"]').keyup(function (e) {
                  if (e.keyCode == 13) {
                    $('#auth_verif_btn').click();
                  }
                });
                $('#auth_verif_btn').click(function (e) {
                  data['vcode'] = $('[name="v_code"]').val().trim();
                  var loadT = layer.msg("Loading...", {
                    icon: 16,
                    time: 0,
                    shade: [0.3, '#000']
                  });
                  $.post('/login', data, function (rdata) {
                    layer.close(loadT);
                    if (!rdata.status) {
                      layer.msg(rdata.msg, {
                        icon: 2
                      });
                      return false;
                    }
                    layer.msg(rdata.msg, {
                      icon: 16,
                      time: 0,
                      shade: [0.3, '#000']
                    });
                    window.location.href = '/';
                  });
                });
              }
            });
            return false;
          }
          layer.close(loadT);
          if (!rdata.status) {
            $("#errorStr").html(rdata.msg);
            $("input[name='password']").val('');
            num = rdata.msg.substring(rdata.msg.indexOf('[') + 1, rdata.msg.indexOf(']'))
            if (num < 5) {
              $(".yzm").show();
              $(".login").css("height", "332px");
              $("input[name='code']").val('');
            }
            $(".yzm").show();
            Wreset();
            $(".passcode").click();
            layer.msg(rdata.msg, {
              icon: 2
            });
            return;
          }

          layer.msg(rdata.msg, {
            icon: 16,
            time: 0,
            shade: [0.3, '#000']
          });
          window.location.href = '/';
        });
      });
      if ("False" == 'True') {
        $('.bg_img').addClass('pc');
        $('.account').hide().next().show();
        $('.tips>span').html('<img src="/static/img/safety_ico.png"><span>Switch account login</span>')
        setTime = window.setInterval(controlTime, 2000);
      }
      $(window).on('resize', function () {
        Wreset();
      })
    })

    if (typeof (String.prototype.trim) === "undefined") {
      String.prototype.trim = function () {
        return String(this).replace(/^\s+|\s+$/g, '');
      };
    }
  </script>
</body>

</html>Bt-Panel (pid 2392) already running
Bt-Task (pid 1035) already running

any ideas?

aaPanel_Jose

Hello Ookma-Kyi
It seems that the configuration is normal, but if the intranet can be accessed, but the public network cannot be accessed, there is a high probability that it is a problem of the security group. Have you applied this installation policy to your server?

aaP_Rajib

Ookma-Kyi you need to open the ports on iptables also. Follow the command below and add all the ports you want to open.

iptables -I INPUT -p tcp --dport 7800 -j ACCEPT
iptables -I INPUT -p tcp --dport 80 -j ACCEPT
iptables -I INPUT -p tcp --dport 443 -j ACCEPT

Save the iptables rule to persistent after reboot using the command below

sudo /sbin/iptables-save > /etc/iptables/rules.v4

Ookma-Kyi

aaPanel_Jose

How do I apply the installation policy to the server itself? Also how do I edit my original post?

Ookma-Kyi

aaP_Rajib

Still isn't working after doing this:

Last login: Tue Feb 8 06:58:49 2022 from
xxx@xxx:~$ iptables -I INPUT -p tcp --dport 7800 -j ACCEPT
Fatal: can't open lock file /run/xtables.lock: Permission denied
xxx@xxx:~$ sudo -i
root@xxx:~# iptables -I INPUT -p tcp --dport 7800 -j ACCEPT
root@xxx:~# iptables -I INPUT -p tcp --dport 80 -j ACCEPT
root@xxx:~# iptables -I INPUT -p tcp --dport 443 -j ACCEPT
root@xxx:~# iptables -I INPUT -p tcp --dport 888 -j ACCEPT
root@xxx:~# iptables -I INPUT -p tcp --dport 20 -j ACCEPT
root@xxx:~# iptables -I INPUT -p tcp --dport 21 -j ACCEPT
root@xxx:~# sudo /sbin/iptables-save > /etc/iptables/rules.v4
root@xxx:~# sudo /sbin/iptables-save > /etc/iptables/rules.v6
root@xxx:~# /etc/init.d/iptables restart
-bash: /etc/init.d/iptables: No such file or directory
root@xxx:~# iptables restart
Bad argument restart' Tryiptables -h' or 'iptables --help' for more information.
root@xxx:~# iptables-restart
iptables-restart: command not found
root@xxx:~# iptables reload
Bad argument reload' Tryiptables -h' or 'iptables --help' for more information.
root@xxx:~#

Update:

root@xxx:~# curl 127.0.0.1:$(cat /www/server/panel/data/port.pl)/login;/etc/init.d/bt status
<html>
<head><title>404 Not Found</title></head>
<body>
<center><h1>404 Not Found</h1></center>
<hr><center>nginx</center>
</body>
</html>Bt-Panel (pid 1056) already running
Bt-Task (pid 1036) already running
root@xxx:~#

aaP_Rajib

Ookma-Kyi since your getting the 404 page means your panel already running and port open. You need to use the login URL with the security entrance. Example -
http://yourip:7800/security entrance
The full URL you got after installing aaPanel. If you cannot recall then SSH into terminal and use command as root to get the default login information
bt
14

Ookma-Kyi

aaP_Rajib

Nope, I have already tried that. I also did

bt

14

and after clicking on that link directly from my ssh client I am still unable to access the panel.

Note that I am censoring the IP to protect my server but, left the last part of the IP for verification. Also, there isn't a random string of letters after the IP and port. However, I managed to save it when I initially installed it and when I tried that it also didn't work.

aaP_Rajib

Ookma-Kyi It seems somehow you didn't save the iptables rule and reboot the server. 1st you can check if the port still open in iptables by
iptables -S
If it's not there then use the command again
iptables -I INPUT -p tcp --dport 7800 -j ACCEPT
sudo /sbin/iptables-save > /etc/iptables/rules.v4

Try to access your panel from the browser incognito mode to avoid any cache files. Use the URL with the public IP not the private IP

Ookma-Kyi

aaP_Rajib

It was in fact saved. Here is a screenshot with the required ports that need to be opened highlighted.

Also, I am going to send you a PM with uncensored versions of the previous screenshots.

Update:

Never mind, PM's are disabled.

aaP_Rajib

Ookma-Kyi This is strange. Im also using aaPanel on oracle cloud arm instance. Need to open port on oracle security group and iptables. Ufw will open when installing aaPanel. Maybe we missing something here

Ookma-Kyi

@aaPanel_Jose @aaP_Rajib I would like to bring this to your attention:

Pretty sure this is an error in your ACL.

And no I didn't actually try it, I was afraid I would accidently lock you out!

aaPanel_Jose

Ookma-Kyi
Thanks for the feedback, this permission has been adjusted

Ookma-Kyi

aaP_Rajib The question is what am I missing? I already opened the ports in security group, iptables and checked ufw. Everything seems fine. The only thing that is weird is the panel access url is missing the part after the port:

For example

http://your-ip:port/dwsQVZjD4vMCvHmp

Mine just has:

http://your-ip:port

aaP_Rajib

Ookma-Kyi well there might be easy way out then trying to figure out what went wrong. Since its new install, can just reinstall aaPanel to overwrite the missing part. But I'm not sure if admin can help with any other way to fix this without reinstall.

aaP_VJ-Fatall

finally I found the same problem and after trying it worked. Thanks

Before I try instal Aapanel on Google Cloud but without error just about site cant reached after try on Opera Browser.

now I try instal Aapanel on Oracle Cloud with error site cant reached and iptables.
but now worked with command after fresh installing and open port

[Bookmarked]

iptables -S

iptables -I INPUT -p tcp --dport 7800 -j ACCEPT
sudo /sbin/iptables-save > /etc/iptables/rules.v4

Thanks,